Reporting to the Director of Customer Relations, the Customer Program Coordinator is responsible for providing exceptional support to our largest retail customer accounts. Qualified candidates possess exceptional communication skills, strong problem solving skills, great attention to detail and a continuous improvement mindset. This individual will collaborate with all departments within Arden to ensure consistent customer service at all levels.
Customer Program Coordinator Back to Job Listings
| Location: | Bingham Farms, Michigan |
| Department: | Customer Service |
| Employment Type: | Full-Time |
| Education: | Bachelor's Degree |
| Experience Needed: | 1 to 2 years |
Description:
Responsibilities:
- Partner with Sales, Design and Marketing to set up and implement customers programs.
- Initiate and maintain all product summaries and item information within internal and customer systems.
- Anticipate customer needs with thorough knowledge of processes and timelines.
- Monitor our customer service levels and resolve problems.
- Communicate with our manufacturing plants to resolve issues.
- Monitor in-bound purchase orders and keying in manual orders.
- Download point-of-sale information from customer websites.
- Generate sales and customer specific reports.
- Identify opportunities for continuous improvement.
- Special Projects as assigned.
Requirements:
- Bachelor’s degree required.
- Proven track record of Account Management with 1 – 2 years related experience.
- Computer literacy with Excel, Word, PowerPoint and Outlook and strong knowledge of EDI.
- Experience working with cross functional teams.
- Strong problem solving and decision making skills.
- Excellent written and verbal communication, organizational and presentation skills.
Arden Companies is an equal opportunity employer. Candidates must be eligible to work in the U.S. on a permanent basis. Arden Companies participates in the Department of Homeland Security’s E-Verify Program to verify the employment eligibility of all newly hired employees.