IT Support Analyst Back to Job Listings

Location:Sanford, North Carolina
Department:IT
Employment Type:Full-Time
Education:Bachelor's Degree

Description:

The IT Support Analyst will be responsible for daily technical support for IT infrastructure, including troubleshooting, diagnosing and resolving issues related to the virtual environment, LAN/WAN and enterprise systems.  Successful candidates must be eager to learn, apply new technologies and solutions and effectively communicate with clients and/or other teams to resolve simple and complex technical issues.

Responsibilities:

  • Monitor VM and server health, maintain service pack levels, anti-virus, etc.
  • Coordinate maintenance and system changes to ensure minimal downtime.
  • Support day to day management of Windows Active Directory, Microsoft Server Clustering Services, VMware environment, and virtual servers.
  • Support Application Deployment Team with server/client software.
  • Support field technicians and help desk personnel by resolving escalated issues.
  • Assist in education and training of new technology within IT department and to end users.
  • Assist in evaluating the impact of new software and client/server applications on current infrastructure.
  • Develop test plans to verify logic of new or modified programs.
  • Create technical documentation and user guides.

Requirements:

  • Bachelor’s Degree in Computer Science, Network Engineering, or related fields.
  • Knowledge and experience resolving Exchange, VMware Environment, LAN/WAN, hardware and software issues and troubleshooting and maintaining routers and switches in a multi-site enterprise IP network.
  • Strong analytical and problem solving skills.
  • Experience monitoring progress of projects and working independently and proactively within tight, concurrent deadlines with accuracy.
  • Ability to communicate professionally and effectively internally and externally in a team environment.
  • Experience with Windows Server 2003 and 2008, 2003 MCSE.

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Arden Companies is an equal opportunity employer. Candidates must be eligible to work in the U.S. on a permanent basis. Arden Companies participates in the Department of Homeland Security’s E-Verify Program to verify the employment eligibility of all newly hired employees.