FAQ Back to Arden Outdoors® Products

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General

Where can I purchase Arden products?

You can find our products at major retail stores and home centers in the US and Canada. We also produce many products that can be found through retail special order and dot-com programs. We value our retail relationships and therefore do not sell any products directly on this corporate website.

What types of products do you sell?

Arden Companies manufactures outdoor patio cushions, pillows and umbrellas for our retail partners.

Cushions, Pillows, and Umbrellas

Is there a warranty on my Arden Outdoor Product?

YES! All cushions, pillows and umbrellas have a 1-year limited warranty against manufacturing defects.

Sunbrella fabric – “Our 5-year limited warranty covers Sunbrella furniture fabric against loss of color or strength from normal use including exposure to sunlight, mildew and atmospheric chemicals.” (www.sunbrella.com)

How do I report a warranty claim?

To report a warranty claim please contact us and a Customer Service Account Coordinator will be happy to help you. For ease of assistance please have a copy of your proof of purchase (register receipt) and photographs of the issue.

How should I care for my outdoor cushion?

Our products are designed to be used outdoors but are not meant to be left to the mercy of the weather all of the time. The life expectancy of any kind of product will diminish proportionately with the severity of weather that it is exposed to. You should consider UV ratings and fabric quality when selecting outdoor products and choose one that will best fit your needs. A product with a high UV number may cost a little more but equates to a more fade resistant product for a longer period of time.

How should I clean my outdoor cushions, pillows and umbrellas?

  • Sponge with mixture of 2 capfuls dish soap in 1 gallon water. Rinse well and air dry.
  • Never use bleach or harsh cleaners.
  • Do not machine wash.
  • Please enjoy our video how-to!

How do I measure to get the right size replacement cushions?

How to measure a chair

  • Step 1: Measure the width from side to side, across the front of the seating area, between the arms of the chair. If your chair doesn’t have arms, measure the widest part of the seat, from edge to edge.
  • Step 2: Measure depth from the front of the seating area to back, or where the back and seat meet. Add one inch to your measurement to ensure proper cushion fit and maximum comfort.
  • Step 3: Measure from the top of the chair down to the back of seat, or where back and seat meet. If considering a two-piece construction, continue with Step 4.
  • Step 4: If considering a two-piece construction, also measure the width of the seat back, from one side to the other.To ensure proper fit, subtract the thickness of the seat cushion from the total height of the pillow back.

How to measure a chaise

  • Step 1: Measure the width from side to side, across the front of the seating area, between the arms of the chair. If your chaise doesn’t have arms, measure the widest part of the seat, from edge to edge.
  • Step 2: Measure depth from the front of the seating area to back, or where the back and seat meet. Add one inch to your measurement to ensure proper cushion fit and maximum comfort.
  • Step 3: Measure from the top of the chaise down to the back of seat, or where back and seat meet.

How to measure a wicker chair

  • Step 1: Measure the width from side to side, across the front of the seating area, between the arms. If your chair doesn’t have arms, measure the widest part of the seat, from edge to edge.
  • Step 2: Measure depth from the front of the seating area to back, or where the back and seat meet. Add one inch to your measurement to ensure proper cushion fit and maximum comfort.
  • Please enjoy the following video how-to for one-piece cushions!

    If you have a two-piece cushion, please enjoy the below video how-to!

What are your cushions and pillows filled with?

everLUXE™ Our cushions are filled with Arden exclusive everLUXE™ POLYFILL, a patented fiber technology that retains shape, feels better, lasts longer, and provides improved loft and retention over traditional fiber fills in the marketplace. We use only the best fibers and maintain quality control throughout the process to ensure a high quality product every time. We continuously test our finished products to ensure consistency in loft retention and comfort in order to exceed your expectations.

Blowfill is a polyester fiber that is typically used to fill wicker cushions and pillows. In order to achieve the soft and pillowy look and feel, it goes through a different manufacturing process than everLUXE™.

Are your cushions and umbrellas waterproof and UV protected?

Our cushions are breathable and water resistant, but not completely waterproof. You should cover or bring your products indoors in inclement weather or storms whenever possible.

We do not recommend that you use any kind of artificial heat or dryers to dry out a cushion or pillow because it may overheat or shrink the fabric. Instead, turn a wet cushion on edge to expose the largest surfaces to the air and sun. Be sure to test for possible moisture before sitting on it. You should also consider covers for your outdoor products or indoor storage when products are not being used.

Can I order additional items directly from Arden Companies?

We value our retail relationships and therefore do not sell any products directly on this corporate website.

Are the same products available at other retailers?

We value our retail relationships and therefore do not sell the same products to different retailers. Each fabric is specific to that retailer.

How can I contact Arden?

You can email us from the Contact & Customer Service page 24/7. A Customer Service Account Coordinator is available by live chat or phone Monday-Friday 7:30 AM – 5:00 PM Eastern.

Fountains

Is there a warranty on my Arden Outdoor Fountain?

YES! Arden provides a 1-year limited warranty for fountains to be free from manufacturing defects and defects in material for 12 months from the date of purchase.

How do I report a warranty claim?

To report a warranty claim please contact us and a Customer Service Account Coordinator will be happy to help you. For ease of assistance please have a copy of your proof of purchase (register receipt) and photographs of the issue.

How should I care for my outdoor fountain?

Cleaning

  • Periodically change the water and clean according to the water condition.
  • Wipe clean with a damp cloth.
  • Do not use harsh chemicals when cleaning the surface of the unit.

Winterizing and storing

  • If your fountain is located in a freeze/frost climate (32°F and below), follow these steps to safeguard your fountain:
    • Drain all water from the unit.
    • Leave as assembled, or disassemble fountain and store indoors for the winter months.
    • If you are unable to store inside, drain all water and dry the fountain. If possible, remove the pump and bring indoors.
    • Fill the basins or reservoirs with an absorbent material, such as blankets or burlap.
    • Wrap the unit with plastic for protection.

Where can I buy replacement parts for my fountain?

Please contact us regarding any questions about replacement parts.

How can I contact Arden?

You can email us from the Contact & Customer Service page 24/7. A Customer Service Account Coordinator is available by live chat or phone Monday-Friday 7:30 AM – 5:00 PM Eastern.

Food and Institutional

Do you sell Foodservice and Institutional products?

No. Foodservice and institutional products are now sold by John Ritzenthaler Company.  They can be reached at 1-610-825-9321 or by email at ritzfoodservice@johnritz.net.

Cleaning Aids

Do you sell cleaning products?

No. Kitchen cleaning products are now sold by John Ritzenthaler Company.  They can be reached at 1-610-825-9321.

Careers

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