Arden CompaniesArden Companies

Customer Account Coordinator

LOCATION
Bingham Farms, MI

EDUCATION NEEDED
Bachelor’s Degree

DEPARTMENT
Supply Chain

EXPERIENCE NEEDED
Minimum 1 Year in Office Environment

EMPLOYMENT TYPE
Full Time, Salaried

Account Coordinator

Reporting to the Senior Global Compliance Manager, the Account Coordinator is responsible for providing exceptional customer service to our largest retail customer accounts. Qualified candidates possess exceptional communication skills, strong problem-solving skills and attention to detail enabling them to resolve problems independently with extensive customer contact via telephone and email.

 

Primary Responsibilities:

  • Initiate and maintain all product information attributes within internal and external customer systems
  • Work with our art studio to create images which will be uploaded to retailer portals and displayed on retailer websites
  • Maintain retailer web pages- pull reviews from varying websites which sell our items
  • Monitor websites to ensure that all items are setup properly with correct images, copy & retails
  • Set up items internally in PLM & SAP
  • Communicate with our manufacturing plants to resolve consumer questions
  • Respond to warranty requests and process warranty orders
  • Work within PLM program and with account cross-functional teams to approve and launch final products that will appear on the retailers’ shelf. This includes reviewing item drawings, reviewing product specific details, and approving samples made by Central Home Brands’ US and Asia teams.
  • Monitor in-bound purchase orders
  • Maintain customer account product summaries
  • Initiate and maintain all product information attributes within internal and external customer systems
  • Generate sales and customer specific reports
  • Collaborate with cross-functional team members as well as team members at the plant to ensure that orders are properly fulfilled
  • Special Projects as assigned

 

Professional Qualifications:

  • Bachelor’s degree required
  • Computer literacy with Excel, Word, PowerPoint and Outlook; prior experience with SAP is helpful
  • Experience working with cross functional teams
  • Fast learner that is willing to take on new challenges as they present themselves
  • Creative problem solver with an ability to think, plan, and execute on multiple projects autonomously and in an organized fashion
  • Excellent written and verbal communication, organizational and presentation skills
  • Self-motivated & Takes initiative and owns their projects
  • Ability to effectively operate with enthusiasm and flexibility in a fast-paced, constantly evolving team environment.
  • Detail-Oriented

 

At Central Garden & Pet (NASDAQ: CENT and CENTA), we believe home is at the center of our lives, and our employees are driven by our purpose to nurture happy and healthy homes. Our company is made up of thousands of people across North America, with an emerging footprint across the U.K., Mexico, China and Canada – all dedicated to helping gardens bloom bigger, pets live healthier and communities grow stronger. We are united by our mission to lead the future of the garden and pet industries…one blade of grass and one wagging tail at a time. Visit our website at www.central.com to learn more.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

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