Arden CompaniesArden Companies

Associate Manager, Advertising

Bingham Farms, MI

Bachelor’s Degree

Supply Chain

Minimum 2 Years, Related Experience

Full Time, Salaried

Reporting to the Compliance Manager, the Customer Account Coordinator is responsible for providing exceptional customer service to our largest retail customer accounts. Qualified candidates possess exceptional communication skills, strong problem-solving skills and attention to detail enabling them to resolve problems independently with extensive customer contact via telephone and email.

Primary Responsibilities:

  • Initiate and maintain all product information attributes within internal and external customer systems
  • Work with our art studio to create images that will be uploaded to retailer portals and displayed on retailer websites
  • Maintain retailer web pages- pull reviews from varying websites that sell our items
  • Monitor websites to ensure that all items are setup properly with correct images, copy & retails
  • Set up items internally in PLM & SAP
  • Communicate with our manufacturing plants to resolve consumer questions
  • Respond to warranty requests and process warranty orders
  • Work within PLM program and with account cross-functional teams to approve and launch final products that will appear on the retailers’ shelf. This includes reviewing item drawings, reviewing product-specific details, and approving samples made by Arden’s US and Asia teams.
  • Monitor in-bound purchase orders
  • Maintain customer account product summaries
  • Initiate and maintain all product information attributes within internal and external customer systems
  • Generate sales and customer-specific reports
  • Collaborate with cross-functional team members as well as team members at the plant to ensure that orders are properly fulfilled
  • Special Projects as assigned

Professional Qualifications:

  • Bachelor’s degree required
  • Computer literacy with Excel, Word, PowerPoint and Outlook; prior experience with SAP is helpful
  • Experience working with cross-functional teams
  • Fast learner that is willing to take on new challenges as they present themselves
  • Creative problem solver with an ability to think, plan, and execute on multiple projects autonomously and in an organized fashion
  • Excellent written and verbal communication, organizational and presentation skills
  • Self-motivated & Takes initiative and owns their projects
  • Ability to effectively operate with enthusiasm and flexibility in a fast-paced, constantly evolving team environment.
  • Detail-Oriented

Candidates must be eligible to work in the U.S. on a permanent basis.  Arden Companies participates in the Department of Homeland Security’s E-Verify Program to verify the employment eligibility of all newly hired employees.  Arden Companies is an equal opportunity employer.

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