Reporting to the Compliance Manager, the Customer Account Coordinator is responsible for providing exceptional customer service to our largest retail customer accounts. Qualified candidates possess exceptional communication skills, strong problem-solving skills and attention to detail enabling them to resolve problems independently with extensive customer contact via telephone and email.
Primary Responsibilities:
- Initiate and maintain all product information attributes within internal and external customer systems
- Work with our art studio to create images that will be uploaded to retailer portals and displayed on retailer websites
- Maintain retailer web pages- pull reviews from varying websites that sell our items
- Monitor websites to ensure that all items are setup properly with correct images, copy & retails
- Set up items internally in PLM & SAP
- Communicate with our manufacturing plants to resolve consumer questions
- Respond to warranty requests and process warranty orders
- Work within PLM program and with account cross-functional teams to approve and launch final products that will appear on the retailers’ shelf. This includes reviewing item drawings, reviewing product-specific details, and approving samples made by Arden’s US and Asia teams.
- Monitor in-bound purchase orders
- Maintain customer account product summaries
- Initiate and maintain all product information attributes within internal and external customer systems
- Generate sales and customer-specific reports
- Collaborate with cross-functional team members as well as team members at the plant to ensure that orders are properly fulfilled
- Special Projects as assigned
Professional Qualifications:
- Bachelor’s degree required
- Computer literacy with Excel, Word, PowerPoint and Outlook; prior experience with SAP is helpful
- Experience working with cross-functional teams
- Fast learner that is willing to take on new challenges as they present themselves
- Creative problem solver with an ability to think, plan, and execute on multiple projects autonomously and in an organized fashion
- Excellent written and verbal communication, organizational and presentation skills
- Self-motivated & Takes initiative and owns their projects
- Ability to effectively operate with enthusiasm and flexibility in a fast-paced, constantly evolving team environment.
- Detail-Oriented
Candidates must be eligible to work in the U.S. on a permanent basis. Arden Companies participates in the Department of Homeland Security’s E-Verify Program to verify the employment eligibility of all newly hired employees. Arden Companies is an equal opportunity employer.