Arden CompaniesArden Companies

Customer Account Coordinator

LOCATION
Bingham Farms, MI

EDUCATION NEEDED
Bachelor’s Degree in Supply Chain, Business or related field desired.

DEPARTMENT
Supply Chain

EXPERIENCE NEEDED
Entry Level

EMPLOYMENT TYPE
Salaried Full Time

Description

Qualified candidates will possess strong written and verbal communications skills, proven problem solving skills, with flawless attention to detail. This role requires the Account Coordinator to be solutions focused working closely with our internal and external customers to drive results. This is an excellent opportunity for a candidate seeking a dynamic role within supply chain.

Responsibilities

  • Initiate and maintain all product information attributes within internal and external customer systems
  • Create image requests
  • Work with our art studio to create images which will be uploaded to retailer portals and displayed on retailer websites
  • Maintain retailer web pages- pull reviews from varying websites which sell our items
  • Monitor websites to ensure that all items are setup properly with correct images, copy & retails
  • Set up items internally in PLM & SAP
  • Communicate with our manufacturing plants to resolve consumer questions
  • Respond to warranty requests and process warranty orders
  • Work within PLM program and with account cross-functional teams to approve and launch final products that will appear on the retailers’ shelf. This includes reviewing item drawings, reviewing product specific details, and approving samples made by Arden’s US and Asia teams.
  • Monitor in-bound purchase orders
  • Maintain customer account product summaries
  • Initiate and maintain all product information attributes within internal and external customer systems
  • Generate sales and customer specific reports
  • Collaborate with cross-functional team members as well as team members at the plant to ensure that orders are properly fulfilled
  • Special Projects as assigned

 

Requirements

  • Bachelor’s degree required
  • Prior experience (internships count!) in a corporate environment extremely helpful!
  • Intermediate Excel skills required; vlookup, pivot tables, complex formulas
  • Basic computer literacy with Word, PowerPoint and Outlook
  • Prior experience with SAP is helpful
  • Creative problem solver with an ability to think, plan, and execute on multiple projects autonomously and in an organized fashion
  • Excellent written and verbal communication, organizational and presentation skills
  • Self-motivated, taking initiative in and ownership of projects
  • Ability to effectively operate with enthusiasm and flexibility in a fast-paced, constantly evolving team environment.

Apply Now




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