Arden CompaniesArden Companies

eCommerce Customer Returns Lead

LOCATION
Sanford, NC

DEPARTMENT
Warehouse – Shipping/Receiving

EXPERIENCE NEEDED
Entry Level – Training Provided

EMPLOYMENT TYPE
Full Time, Hourly

  • Communicates effectively with both plant level and corporate customer service personnel to correctly lead customer return inspections and data entry into SAP.
  • Coordinates with shipping/receiving supervisor to accurately return good inventory to inventory storage and make available for customer order fulfillment for on-time time, complete, and correct shipping.
  • Follows proper procedures for inventory adjustments and documentation.
  • Troubleshoots the root cause for issues arising during data entry of customer returns.
  • Oversees the release and storage areas including any trailers used for storage of customer returns.
  • Perform other duties as directed by supervisor and support continuous improvement efforts.
  • Basic Computer skills and basic Excel experience

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