Description
The IT Analyst Co-Op will be responsible for daily technical support of the IT infrastructure, including troubleshooting, diagnosing and resolving issues related to the virtual environment, LAN/WAN and enterprise systems. Successful candidates must be eager to learn, apply new technologies and solutions and effectively communicate with clients and/or other teams to resolve simple and complex technical issues.
Responsibilities
- Monitor VM and server health, maintain service pack levels, anti-virus, etc.
- Coordinate maintenance and system changes to ensure minimal downtime.
- Support day to day management of Windows Active Directory, Microsoft Server Clustering Services, VMware environment, and virtual servers.
- Support Application Deployment Team with server/client software.
- Support field technicians and help desk personnel by resolving escalated issues.
- Assist in education and training of new technology within IT department and to end users.
- Assist in evaluating the impact of new software and client/server applications on current infrastructure.
- Develop test plans to verify logic of new or modified programs.
- Create technical documentation and user guides.
- Will gain field experience in resolving Exchange, VMware Environment, LAN/WAN, hardware and software issues and troubleshooting and maintaining routers and switches in a multi-site enterprise IP network.
- Exposure to a working SAP environment.
- Experience monitoring progress of projects and working independently and proactively within tight, concurrent deadlines with accuracy.
Requirements
- Open to student co-ops/internships only.
- Student’s at any level may apply, looking for a long term commitment from our co-ops (2 or more terms).
- Strong analytical and problem-solving skills.
- Ability to communicate professionally and effectively internally and externally in a team environment.
Pay $14-20/hr depending on individual student ability and seniority in program of study.
Arden Companies is an equal opportunity employer. Candidates must be eligible to work in the U.S. on a permanent basis. Arden Companies participates in the Department of Homeland Security’s E-Verify Program to verify the employment eligibility of all newly hired employees and co-op/interns.