Arden CompaniesArden Companies

Systems Support Technician

Bingham Farms, MI

Bachelor’s Degree

Information Technology

Minimum of 1 Year (Office Environment)

Salaried, Full-Time


At Arden, we are continually seeking new and innovative methods to enhance the resiliency, flexibility, and capacity of our IT systems. By, delivering first-class technical solutions and support we ensure that our product development, engineering, supply chain, and manufacturing teams succeed and maintain our competitive edge.

You will be part of a team that is passionate about technology and takes pride in building and maintaining the platforms on which our business relies. As we select, implement, and support the equipment and software used from the design studio to the manufacturing floor, our team is a crucial component in the success of the company.

So, if you have a strong technical background and enjoy tackling new and interesting problems we would love to talk to you! Please note that we are only looking for candidates interested in the “long haul”. The Arden Companies IT department is an ideal fit for an individual seeking to create a positive business impact and contribute to company growth.



  • End User Support
    • Primary support contact point; triage all tickets as they arrive and attempt to solve those that relate to end user software, hardware, or configuration before escalating
    • Work with users across the company via phone, IM, email, and video message to resolve issues
    • Manage the technical onboarding process for new hires including equipment provisioning, account creation, and initial training
    • Regularly monitor and report on end-user support SLAs
  • Systems and Infrastructure
    • Manage the deployment infrastructure for end-user software via SCCM, Lansweeper, and similar tools
    • Maintain SCCM deployment images keeping OS version, drivers, and applications current
    • Configure, deploy, and maintain printer infrastructure including both standard, design, and label printing systems
    • End-to-end management of the refresh cycle for end-user equipment including laptops, cell phones, Portable RF Scanning equipment, and printers
    • Occasional travel to production facilities across the country for new system deployment and existing infrastructure maintenance



  • Degree Requirements
    • Bachelor or Associate degree in Computer Science, Computer Engineering, Computer Information Systems or other related discipline
    • Some education with strong practical experience would be considered
  • System Experience
    • Comfortable supporting Active Directory and other standard Microsoft environment toolsets
    • Familiarity with common network protocols including IPv4, DNS, and DHCP
    • Proficiency with standard Microsoft applications including Word / Excel / Outlook / PowerPoint / Project / Visio / OneNote
  • General Skillset
    • Strong analytical and problem-solving skills
    • Fearless approach to working with new and emerging technologies
    • Ability to communicate professionally and effectively internally and externally in a team environment


Preferred Qualifications

  • System / Application Knowledge
    • Familiarity with software deployment tools including SCCM, LANdesk, or Chocolatey.
    • Familiarity with management of backup systems
    • Understanding of and interest in the interaction of hardware and software
    • Familiarity troubleshooting various equipment models and platforms including
    • Experience with virtualization platforms
  • DevOps Knowledge
    • Interest in script development and task automation via PowerShell, Python, or other similar languages
    • Experience with Puppet/Chef or similar configuration automation frameworks


Arden Companies is an equal opportunity employer. Candidates must be eligible to work in the U.S. on a permanent basis. Arden Companies participates in the Department of Homeland Security’s E-Verify Program to verify the employment eligibility of all newly hired employees. Arden is proud to support our nation’s veterans.

Additional information is available online at

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